Shipping & FAQ

SHIPPING
We try very hard to send every package out the next 1-3 business days after we receive your order. Transit time (U.S. only) averages 1-4 days (almost all orders are shipped via USPS Priority Mail).

INTERNATIONAL ORDERS
Yes, we do ship some products internationally and to most countries. However, no refunds or exchanges on international orders. At this time, please email us at hello@shopkankan.com to let us know the details of your order (product name, color/size, and quantity) and we will let you know if we can get that product in your hands! 

PAYMENT METHODS
We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal.

SECURITY
All online transactions are secure and encrypted. We never store payment information. See more info on our privacy policy page.

RETURN POLICY
We hope that you are delighted with your purchase, however should you want to return it, our policy is as follows: You may return it to us (unused) within ten days of receiving it. At this time, we cannot provide a shipping return label. We will refund the full purchase price minus the cost of shipping. Unfortunately, we are unable to accept returns on sale items, art prints, vintage items, and personal items such as towels, soaps, perfumes or creams. 

Before returning items you must get approval via email, hello@shopkankan.com. Please do not return packages without approval.

GIFT WRAP
We gift wrap on many items! All you have to do is include a note to us in the Comments Section when you check out. Please tell us what you would like the card to say, as well as if you would prefer us not to include the invoice in the package.

PRODUCT IMAGES
We are honored that you would like to feature our shop on your blog or magazine. We shoot 99% of all of our product images. Should you choose to use our images, please email us (hello@shopkankan.com) first to let us know how our images will be used, LINK our photo back to our website or write credit to our website! Product shots take a lot of time and effort!

ARTISTS
Do you make products that might be perfect with Kan Kan or do you want to see a certain type of product sold on our site? Send us an email at hello@shopkankan.com. We welcome all artists and love to work on exclusive collaborations, as well.

If you have any questions that we have not answered here, please feel free to send us an email at hello@shopkankan.com.

Thank you!